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PROFESSIONAL F&I MANAGEMENT
SELLING TODAYS CONSUMER
YOUR 1ST 90 DAYS
DEALER CONTROLLED FINANCING
RESPONSIBILITIES
FINANCING TERMINOLOGY
VEHICLE SERVICE AGREEMENTS
3 C'S TO CUSTOMER SATISFACTION
CONVENIENCE
THE IMPORTANCE OF PRE-FRAMING YOURSELF
HOW TO GET CREDIBILIITY
EASILY TRACKING YOUR PRODUCTION
THE PERFECT MANUFACTURER
(Included)
CUSTOMER REPAYMENT OPTIONS
ESTABLISHING THE NEED FOR FINANCING
(Included)
BENEFITS OF DEALERSHIP FINANCING VS. CASH
(Included)
FINANCING OBJECTIONS
(Included)
INTEREST RATE ADMINISTRATION
VEHICLE SERVICE AGREEMENT OPTIONS
ESTABLISHING THE NEED FOR A VSA
BENEFITS OF A VSA
HELPING CUSTOMERS SEE THE NEED FOR A VSA
HANDLING BASIC VSA OBJECTIONS
WHY PEOPLE HAVE OBJECTIONS
VSA CLOSES PART 1
VSA CLOSES PART 2
VSA CLOSES PART 3
ESTABLISHING THE NEED FOR GAP
BENEFITS OF GAP
CUSTOMERS THAT KNOW THEY NEED GAP
GAP OBJECTIONS
REDUCING TAXES
(Included)
WHEN THEY DON'T HAVE ENOUGH TIME
(Included)
OVERCOMING OBJECTIONS
(Included)
IF THEY WANT TO GET IT LATER
(Included)
VEHICLE PROTECTION OPTIONS
INTEREST RATE OBJECTIONS
(Included)
HELPING CASH BUYERS
(Included)
HELPING BUYERS ON TIGHT BUDGETS
(Included)
WHEN YOUR BUYER CAN'T AFFORD IT
(Included)